General

Running a small business often means wearing many hats. From recruiting and hiring to employee engagement, there’s a myriad of HR responsibilities that you, as the Chief Everything Officer, have to juggle. While these tasks are critical, they can also become potential minefields if not managed correctly. HR missteps in small businesses can lead to […]

Managing variable call volume is a challenge that many small businesses and service providers face. Whether it’s a hectic holiday season or just a regular Tuesday, unexpected spikes or dips in call volume can disrupt your day. When calls are high, you might feel overwhelmed and unable to accomplish other tasks. Conversely, a low call […]

Starting a business is a whirlwind of excitement, anxiety, and endless to-do lists. There are so many tasks to get through, so many articles to read, and far too much information to process. It’s easy to feel like you’re being pulled in a million different directions, each one vying for your attention. But fear not! […]

In an era where the world feels increasingly unpredictable, small businesses often find themselves as beacons of stability for their employees. Employees turn to their work environment for support and understanding, especially during challenging times. By prioritizing equity and psychological safety, small business owners can not only meet this need but also drive significant business […]

For a small business, the right phone system can make all the difference. That’s because your phone is your primary connection to the people you serve. With so many channels to get in touch with businesses, people still use the phone to do things like book appointments, have their questions answered, and take the next […]