Port City Blog

Surviving Office Politics: Your Ultimate Guide

Office politics have been a part of workplace dynamics for as long as people have shared office spaces. Whether it’s navigating personalities, authority, or power dynamics, politics are an unavoidable aspect of the workplace. While office politics can be tricky—and often exhausting—learning how to manage them effectively can improve both your career trajectory and overall […]
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15 Ways an Answering Service Can Save Your Business

<p class=”text-body font-regular leading-[24px] pt-[9px] pb-[2px]” dir=”ltr”>Everyone seems to be talking about the economy these days—tightening budgets, cutting costs, and finding creative ways to stay afloat. If you’re a small business or entrepreneur, managing overhead can feel like a full-time job in itself. But here’s something you might not have considered yet—outsourcing your reception needs […]
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Circling Back on Corporate Colloquialisms

Welcome aboard! 👋 We hope you’re ready to hit the ground running, leverage your strengths, and move the needle in your career. But before we circle back or touch base, let’s take a 30,000-foot view of today’s topic—corporate jargon. For new hires, aspiring managers, and even seasoned professionals, work can sometimes feel like it’s filled […]
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Businesses That Need 24/7 Answering (And Why You Should Too)

New York may be the “city that never sleeps,” but these days it seems like the whole world has adopted the same mindset. Customers are always connected, always browsing, and always seeking solutions—often outside of traditional business hours. For a small business owner, entrepreneur, or startup, this creates a challenge. You can’t always be available, […]
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How to Respond to a Business Review

Did you know that 94% of consumers say a bad review has convinced them to avoid a business? This striking statistic from Review Trackers highlights just how much online reviews can influence your business’s success. Your business’s social presence matters—immensely. With so many customers sharing their opinions online, both positive and negative, it’s more important […]
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6 Industries That Need to Get Customer Service Right

Customer service excellence is no longer a luxury; it’s a necessity. For businesses across sectors, poor customer service can result in lost revenue, damaged reputations, and missed opportunities for growth. Exceptional customer service fosters loyalty, builds trust, and directly impacts your bottom line. Investing in superior customer care tools, such as answering services, can transform […]
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The Business Benefits of Giving Back

The holiday season often inspires reflection and generosity. It’s a time when both individuals and businesses consider how they can give back to their communities. But for business owners, the rewards of giving go far beyond the satisfaction of helping others. By integrating charitable giving into your company’s strategy, you can unlock significant benefits that […]
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How to Use Your Business to Give Back

Giving back is more than just a corporate buzzword—it’s an opportunity for businesses to enrich their communities, strengthen their brand, and foster a sense of unity among employees and customers. But what does giving back truly mean? At its core, it involves utilizing your resources, whether financial or otherwise, to contribute positively to society. Let’s […]
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Top 7 HR Risks Small Businesses Face

Running a small business often means wearing many hats. From recruiting and hiring to employee engagement, there’s a myriad of HR responsibilities that you, as the Chief Everything Officer, have to juggle. While these tasks are critical, they can also become potential minefields if not managed correctly. HR missteps in small businesses can lead to […]
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Tackling the Call Volume Rollercoaster for Small Businesses

Managing variable call volume is a challenge that many small businesses and service providers face. Whether it’s a hectic holiday season or just a regular Tuesday, unexpected spikes or dips in call volume can disrupt your day. When calls are high, you might feel overwhelmed and unable to accomplish other tasks. Conversely, a low call […]
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