18245 E. Ten Mile Road Ste 14, Roseville MI 48066


Frequently Asked Questions
We understand that our success is directly based on our client’s success and we play an integral part in that process. If you need something you don’t see, be sure to call because we still may have a solution for you.
  • Inbound Call Center
  • Employee Attendance Line
Our answering service helps businesses by professionally handling incoming calls, capturing leads, scheduling appointments, collecting payments, routing calls, and taking messages--freeing up your staff to focus on core tasks.
Our operators can collect and relay essential information, such as caller details, messages, appointment times, order numbers, and any other information based on your requirements.
Yes, we offer customizable scripts to ensure that our operators convey your brand messaging and gather specific information according to your business requirements.
Yes, we offer call forwarding and screening options based on criteria you define, ensuring that calls are routed appropriately and important calls are prioritized.
Yes, our systems are designed to handle high call volumes, making it ideal for managing increased activity during marketing campaigns, promotions, or other peak periods.
Yes, we offer a 7-day free trial period to allow you to experience the service firsthand and assess its suitability for your business needs.
An employee attendance hotline is a dedicated phone line managed by Port City Communications to streamline and automate the attendance reporting process. It helps organizations efficiently track and manage employee attendance, saving time and resources.
Yes, we offer customizable solutions to tailor the attendance hotline to your specific needs. We work closely with you to understand your requirements and configure the system accordingly.
Whether you have a small team or a large workforce, our attendance hotline solutions are adaptable to meet your needs. We work most frequently with manufacturing, hospitality, and retail.
The setup time can vary based on the customization required, but we strive to implement solutions efficiently. Our team will work closely with you to establish a timeline that meets your business needs.
Yes, our attendance hotline is convenient for employees working remotely or in the field to report their attendance accurately.