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Gabby Grothen

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Businesses That Need 24/7 Answering (And Why You Should Too)

New York may be the “city that never sleeps,” but these days it seems like the whole world has adopted the same mindset. Customers are always connected, always browsing, and always seeking solutions—often outside of traditional business hours. For a small business owner, entrepreneur, or startup, this creates a challenge. You can’t always be available, […]
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How to Respond to a Business Review

Did you know that 94% of consumers say a bad review has convinced them to avoid a business? This striking statistic from Review Trackers highlights just how much online reviews can influence your business’s success. Your business’s social presence matters—immensely. With so many customers sharing their opinions online, both positive and negative, it’s more important […]
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6 Industries That Need to Get Customer Service Right

Customer service excellence is no longer a luxury; it’s a necessity. For businesses across sectors, poor customer service can result in lost revenue, damaged reputations, and missed opportunities for growth. Exceptional customer service fosters loyalty, builds trust, and directly impacts your bottom line. Investing in superior customer care tools, such as answering services, can transform […]
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How to Use Your Business to Give Back

Giving back is more than just a corporate buzzword—it’s an opportunity for businesses to enrich their communities, strengthen their brand, and foster a sense of unity among employees and customers. But what does giving back truly mean? At its core, it involves utilizing your resources, whether financial or otherwise, to contribute positively to society. Let’s […]
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Tackling the Call Volume Rollercoaster for Small Businesses

Managing variable call volume is a challenge that many small businesses and service providers face. Whether it’s a hectic holiday season or just a regular Tuesday, unexpected spikes or dips in call volume can disrupt your day. When calls are high, you might feel overwhelmed and unable to accomplish other tasks. Conversely, a low call […]
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