24/7 Live Answering:
Helping You Succeed
is Our #1 Goal
Live Answering 24/7 Inbound Call Center
Trained receptionists answer every call so you never miss a lead.
Trained receptionists answer every call so you never miss a lead.
Employee Attendance Reduce absenteeism.
Save time and money by accurately tracking and coding employee absences.
Save time and money by accurately tracking and coding employee absences.
Features
A Personalized Customer Experience
24/7/365 Live Answering
Never miss a call with 24/7/365 live answering.
Appointment Scheduling
Appointments can be booked for callers using your online calendar.
Employee Attendance Tracking
Implement your employee attendance policy.
Local or Toll-Free Number
Free numbers for call forwarding and employee attendance lines.
On-call Dispatch
24/7 emergency dispatch for service providers.
Get Messages How You Want
Messages can be sent via email, text, pager, and web portal.
Custom Scripting
Let us know how to handle everything from routine to emergency calls.
Payment Processing
Receptionists in a PCI-compliant facility can collect credit card payment information.
7-day Free Trial
Try our services for one week!
Ready to give us a try?
We’re offering a free trial of our live answering service. The process is designed to be a no pressure, zero obligation evaluation of our service, so there’s virtually no risk and a ton of reward. We know you’ll be delighted by our offerings.
About us
Live answering and order fulfillment.
Founded in 1961, Port City Communication offers a wide variety of solutions to help any type or size business. Our philosophy is “there’s a way it can be done.” We pride ourselves on professional, courteous, and efficient service and are available 24 hours a day, 7 days a week, 365 days a year.
Award-winning Service
Secure Facilities
Port City Communications is a 13-time ATSI Award of Excellence winner.
Orders are taken in a PCI DSS Level 1 facility.
+ years of experiences
13 Consecutive Service Awards
Industries
Custom Call Answering Solutions For All Types of Businesses
Manufacturing
Manufacturing
Enhance employee attendance tracking and enhance overall communication in manufacturing and industrial sectors. Our answering services provide a centralized platform for managing shift schedules, facilitating efficient communication, and ensuring uninterrupted operations.
Retail
Retail
Receptionists can support retail operations with prompt answering, routing calls to different departments, collecting payment information, and schedule showroom appointments. Retailers benefit from our attendance hotlines by streamlining workforce management and providing real-time insights for optimized staffing levels.
IT & Managed Service Providers
IT & Managed Service Providers
Streamline attendance tracking and bolster overall communication in the dynamic tech industry. Our services cater to the unique needs of IT professionals, offering a reliable solution for managing employee schedules and client interactions.
Transportation & Logistics
Transportation & Logistics
Improve employee attendance tracking and streamline overall communication for transportation and logistics companies. Our solutions facilitate efficient coordination with drivers, ensuring smooth operations and reliable communication within the dynamic logistics sector.